Privacy policy

This Privacy Policy explains how WA Bulk Messages collects, uses and protects information when you use our WhatsApp messaging platform, website and related services.

Information we collect We collect account details such as your name, email address, phone number, organization details and login information. We also process workspace data you provide, including contacts, tags, campaign content, templates, messages, automation rules and team activity.

WhatsApp and integration data When you connect WhatsApp Business or another integration, we process the information needed to provide that integration. This may include business profile details, message metadata, delivery status, replies, webhook events and access credentials or tokens. We use official provider APIs where applicable.

How we use information We use information to create and secure accounts, deliver campaigns, operate inboxes and automations, manage billing, provide support, prevent abuse, improve the service and comply with legal obligations.

Customer contact data You are responsible for having a lawful basis and any required consent before uploading, importing or messaging contacts. We process your contact data on your behalf so you can send messages, manage replies, maintain opt-outs and measure delivery.

Sharing information We do not sell your personal information. We may share information with service providers that help us host the platform, process payments, send email, monitor reliability, provide analytics or deliver connected messaging services. We may also disclose information if required by law or to protect the rights, safety and security of our users and the service.

Security and retention We use technical and organizational safeguards designed to protect information, including access controls and encrypted secrets where appropriate. We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes and enforce agreements. You may delete workspace data or request assistance through support.

Your choices You can update account information in the product, manage team access, remove contacts, honor opt-outs and disconnect integrations. Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information.

Contact us If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at the support address listed in your account.